Contact Us

Address:

Bairro Coop, Rua D no. 27, Maputo

Call Centre (Members):

+258 21 41 79 32

Toll free (Service Providers):

800 488 488 / 800 124 124

Emergency (Medical Emergencies Only):

+258 82 124 / +258 84 124
Email: helpdesk@mediplusmz.com

Email:

authorization@mediplussa.com

• Pre-authorizations
• Chronic condition registrations
• Emergency and non-emergency medical requests
• Clinical benefit-related confirmations

Email:

helpdesk@mediplusmz.com

• Claims queries
• Tables of benefits
• Member statements
• Health booster benefits
• Mobile app support
• Membership cards
• Mediplus portal, kiosk and Medilink support
• Debt and gym benefit queries

Email:

membership@mediplussa.com

• New member registrations
• Adding or terminating dependants
• Member terminations
• Group onboarding
• Duplicate memberships
• Updates to member information
• Renewals and benefit option changes

Email:

subscriptions@mediplussa.com

• Billing queries
• Subscription-related queries

Email:

providermanagement@mediplusmz.com

• Service provider claims queries
• Claims reconciliations
• Medilink support

Email:

claim@mediplussa.com

• Member claim submissions

Email:

clientengagement@mediplussa.com

• Group visits
• Group renewals

Email:

fraud@mediplussa.com

Fraud-related reports linked to the mobile app, website, or self-help portal